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At Atelier Sélénia, we do everything possible to ensure fast, reliable, and transparent delivery.
This policy clearly outlines the delivery times, conditions, and shipping procedures for your orders.
Delivery is completely free for all orders and all countries served by Atelier Sélénia.
No shipping fees are charged to the customer, regardless of the destination.
All orders are processed within 3 business days.
Business days include: Monday, Tuesday, Wednesday, Thursday, and Friday.
Weekends and public holidays are not counted.
Processing includes:
order validation
product preparation
packaging
handover to the carrier
Once your order has been shipped, you will receive a confirmation email with a tracking number.
The timeframes below correspond to the estimated total delivery time, including:
the processing time (3 business days)
the carrier’s transit time
Estimated total delivery time: 4 to 7 business days
(France, Germany, Spain, the United Kingdom, the United States, Italy, and the rest of the world)
Estimated total delivery time: 4 to 12 business days
These timeframes are provided for information purposes and correspond to the average estimated times observed.
Each shipped order has a tracking number.
This number is sent to you automatically by email as soon as the order is shipped.
You can track your package at any time using the link provided.
Delivery times may be affected by certain factors beyond our control, including:
periods of high activity (sales, holidays, Black Friday, etc.)
carrier delays
customs formalities for international shipments
weather conditions or exceptional circumstances
Atelier Sélénia cannot be held responsible for delays attributable to carriers or postal services.
For orders shipped outside Switzerland:
Taxes or customs fees may be applied by the destination country.
Any such fees are entirely the customer’s responsibility.
Atelier Sélénia has no control over these additional costs.
The customer is responsible for the accuracy of the information provided when placing the order.
Atelier Sélénia cannot be held responsible for any error in the delivery address that may result in a delay or non-delivery.
If a package is returned due to an incorrect address, a new shipment may be charged.
If a package is returned to us for one of the following reasons:
incorrect address
unclaimed package
delivery refusal
The customer will be contacted to arrange a reshipment.
Additional fees may be requested.
For any questions regarding your delivery:
Our team will respond to you as soon as possible.