Refund Policy

Your satisfaction is our priority. If an item does not suit you, you may request a return under the conditions described below.

1. Withdrawal period

You have 15 calendar days from the date you receive your order to request a return.

After this period, no return request can be accepted.

2. Return eligibility conditions

To be accepted, a returned product must:

• be new

• be unused

• be unopened

• be in its intact original packaging

• be complete (accessories, instructions, protective packaging, etc.)

Any product that does not meet these conditions may be refused.

3. Products not eligible for return

The following cannot be returned:

• personalized or custom-made products

• opened or used items

• products that cannot be returned for hygiene reasons

• items damaged by the customer

4. Return procedure

To initiate a return, you must:

1. Contact our customer service at:
   📧 info@atelierselenia.com

2. Include in your email:

   • your name

   • your order number

   • the item or items concerned

   • reason for the return (optional)

A response containing the return instructions will be sent to you within 48 business hours.

5. Return costs

• Return costs are the customer's responsibility.

• Atelier Sélénia does not provide a prepaid return label.

• The customer is free to choose their preferred carrier.

6. Inspection of returned products

Upon receipt of the package, we conduct a complete inspection of the returned product.

If the product meets all eligibility conditions, the refund will be approved.

If the product does not meet these conditions:

• the refund may be refused

• the product may be returned to the customer at their expense

7. Refund

Refund amount

The refund covers only:

• the price of the returned product(s)

Initial shipping costs are not refunded (as they are free).

Refund method

• The refund is issued via the same payment method used for the order.

Refund processing time

• The refund is processed within a maximum of 5 business days after receipt and approval of the return.

A confirmation will be sent to you by email once the refund has been issued.

8. Defective product or order error

If you receive:

• a damaged product

• a defective product

• an item that does not match your order

Please contact us immediately at:

📧 info@atelierselenia.com

By including:

• your order number

• a clear photo of the issue

In this case, Atelier Sélénia will fully cover:

• return of the product

• replacement or a full refund

9. Exchanges

Exchanges are accepted, subject to product availability and compliance with the return conditions.

10. Contact

For any questions regarding returns or refunds:

📧 info@atelierselenia.com

Atelier Sélénia

www.atelierselenia.com